Ordering & Delivery

How do I place an order?

Simply browse our selection, add items to your cart, and proceed to checkout. You can create an account for faster future ordering or checkout as a guest.

What are your shipping costs?

We offer free shipping on orders over $125. For smaller orders, shipping costs vary by location but typically range from $15-25.

How fast is delivery?

Most orders arrive within 1-2 business days. We use expedited shipping to ensure freshness.

Do you ship nationwide?

Yes, we ship to all 50 states using insulated packaging with dry ice to maintain freshness.

Product Questions

Are your products ready to eat?

Most of our products are fully cooked and ready to eat—just heat and serve! Raw products are clearly labeled.

How should I store my order?

Ready-to-eat products can be refrigerated for up to 7 days or frozen for up to 6 months. Raw products should be used within 3-5 days or frozen immediately.

Are your animals grass-fed?

Yes, all our cattle are grass-fed and pasture-raised. We work exclusively with farms that use ethical, sustainable practices.

Do you use antibiotics or hormones?

No, our animals are raised without antibiotics or added hormones.

Quality & Safety

How do you ensure quality?

We personally visit all our partner farms and maintain strict quality standards throughout our process. Every product is inspected before shipping.

What if I'm not satisfied?

We offer a 100% satisfaction guarantee. If you're not happy with your order, we'll provide a full refund or replacement.

Are your facilities inspected?

Yes, all our facilities are USDA inspected and follow strict food safety protocols.

Account & Billing

Do I need an account to order?

No, you can checkout as a guest. However, creating an account makes reordering easier and allows you to track your orders.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay.

Can I modify or cancel my order?

You can modify or cancel your order within 2 hours of placing it. After that, it may have already entered our preparation process.