Refund Policy
Our Guarantee
We stand behind every product we sell with a 100% satisfaction guarantee. If you're not completely happy with your True Nature Meats order, we'll make it right.
Refund Eligibility
Quality Issues
- Products that arrive damaged or spoiled
- Products that don't meet our quality standards
- Incorrect items received
- Missing items from your order
Satisfaction Issues
- Products that don't meet your expectations
- Flavor or texture concerns
- Any reason you're not completely satisfied
Refund Process
Timeline
- Report issues within 7 days of delivery
- Contact customer service immediately upon discovering any problems
- Refunds processed within 3-5 business days
How to Request a Refund
- Contact us at refunds@truenaturemeats.com or 1-800-878-3632
- Provide your order number and details about the issue
- Our team will review and process your request
- Refund will be issued to your original payment method
What We Need
To process your refund quickly, please provide:
- Order number
- Description of the issue
- Photos if products arrived damaged
- Your contact information
Refund Options
- Full Refund: Money back to original payment method
- Store Credit: Credit for future purchases (often with bonus value)
- Replacement: We'll send replacement products at no charge
Shipping Refunds
- Shipping costs refunded for our errors (wrong/damaged products)
- Free return shipping for quality issues
- Original shipping not refunded for customer preference issues
Exceptions
Refunds may not be available for:
- Products damaged due to customer mishandling after delivery
- Issues reported more than 7 days after delivery
- Products that have been fully consumed
- Delivery failures due to customer unavailability
Gift Orders
For gift orders, refunds will be issued to the original purchaser unless other arrangements are made.
Processing Time
- Refund approval: Same business day
- Credit card refunds: 3-5 business days
- PayPal refunds: 1-2 business days
- Store credit: Immediate
Questions?
Our customer service team is here to help. Contact us at refunds@truenaturemeats.com or 1-800-878-3632.